Refund policy
Refund Policy
We offer a 30-day risk-free guarantee, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at:
📧 support@sculptaco.ca@gmail.com
If your return is accepted, we'll provide you with a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, feel free to contact us at:
📧 support@sculptaco.ca@gmail.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Swim trunks that have been worn, washed, or used
- Items without original tags or packaging
- Custom or personalized products
- Gift cards (if applicable)
If you have any questions about whether your item is eligible for a return, please contact us before sending it back.
Refunds
Once we've received and inspected your returned item, we'll notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.